Modernize Your Call Center: From Legacy Platforms to Amazon Connect with zeb
Seamlessly migrate from Gladly, Five9, or RingCentral into Amazon Connect and unlock the future of customer service with Nova Sonic’s human-like AI voice.
Why This Matters
- Legacy call centers are dragging enterprises down. Every day you stay on outdated platforms, you face:
- Escalating Tier-1 and after-hours costs: Human agents handle repetitive calls that could be automated, driving up operational expense and slowing response times.
- Rigid IVR menus that frustrate customers: Instead of solving problems, customers are stuck in loops, damaging satisfaction and loyalty.
- Fragmented, inconsistent experiences across channels: Voice, chat, and email often feel disconnected, making service feel clunky and unreliable.
- Complex integrations that block innovation: Legacy systems are slow to adapt, making it nearly impossible to deliver modern, AI-driven service.
- The Result: unhappy customers, burned-out agents, and higher costs.
- With zeb, Amazon Connect becomes your foundation for lower costs, happier customers, and future-ready AI conversations.
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Our Migration Approach
- zeb accelerates your move to Amazon Connect with a proven framework that minimizes risk and maximizes value:
- Assessment and Planning: Review your workloads on Gladly, Five9, or RingCentral
- Seamless Cutover: Transition without disruption to customer experience
- AWS-native Integration: Connect billing, CRM, and reporting into one platform
- AI-Ready Foundation: Enable Nova Sonic-powered AI agents to handle Tier-1 calls, after-hours coverage, and real-time workflows
Benefits of Migrating with zeb
- Cut Costs: Reduce Tier-1 overhead with automation
- Delight Customers: Replace robotic IVRs with natural, conversational voice AI
- Empower Agents: Free human staff to focus on complex, high-value cases
- Future-Proof: Lay the groundwork for AI-driven CX powered by Nova Sonic
Why zeb
- First to deliver a production-ready Nova Sonic AI Agent on Amazon Connect
- Trusted AWS Partner with enterprise-scale migration success
- Proven expertise in transforming legacy call centers into AI-driven platforms
- End-to-end delivery: from assessment to AI-enabled production environments
Ready to upgrade your contact center?