Build Human-Like Voice AI on Amazon Connect with Amazon Nova Sonic, Delivered by zeb
Production-ready virtual AI agents on Amazon Connect. Real-time, natural conversations and a seamless upgrade from legacy platforms.
Why This Matters
- Modern contact centers need natural conversations, speed, and scale. Most teams are held back by:
- Menu-driven IVRs and robotic interactions
- Rising expectations for instant, human-like responses
- High Tier-1 support costs
- Difficult migrations from platforms like Five9 and Gladly
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What You Get With zeb on Amazon Connect + Nova Sonic
- Generative voice-to-voice AI for natural, low-latency conversations
- Real-time workflows with Model Context Protocol (MCP) to update CRM, billing, and account data during calls
- Full Amazon Connect feature support including recording, sentiment analysis, live transfers, and reporting
- Migration from Gladly, Five9, and RingCentral to Amazon Connect as the foundation for AI adoption
- Always-on automation for Tier-1 support, after-hours coverage, and outbound notifications
Use Cases
- Already in production for enterprises that want to:
- Automate 24/7 Tier-1 support
- Handle secure billing and account updates
- Enable natural order intake and refund processing
- Run AI-powered outbound campaigns
- Provide a virtual front desk and appointment scheduling
- Deliver post-call summaries integrated into CRM
Why zeb
- First to market with a production-ready Nova Sonic AI Agent on Amazon Connect
- Trusted AWS partner for enterprise deployments
- Enterprise-grade security for billing, account, and data workflows
- Proven results with organizations modernizing their contact centers
Ready to see it in action?