How we delivered 40% Better Operational Visibility with Real-Time Wallboard Intelligence through SuccessKPI

Scaling a PoC into a production-grade, real-time wallboard platform

While the initial wallboard proof of concept demonstrated value, the organization faced challenges in scaling it into a reliable, enterprise-ready system for daily operational use.

Key challenges included:

• Limited Production Readiness: The PoC lacked the scalability, governance, and automation needed for enterprise rollout.
• KPI and Threshold Complexity: Managing KPIs, thresholds, refresh intervals, and branding across dashboards required more flexible lifecycle controls.
• Performance and Latency Constraints: Real-time queue and KPI data needed to be visualized with sub-3-second latency to support operational decisions.
• Scalability Requirements: The platform had to support 3,000+ concurrent users without performance degradation.
• User Access and Auditability: Teams required stronger governance with role-based access and audit logging across dashboard interactions.
• Global Usability: Dashboards had to be time-zone aware and responsive across devices and screen sizes.

Operationalizing wallboard intelligence with scalable, secure AWS architecture

Our experts at zeb transformed the Wallboard PoC into a production-grade platform for SuccessKPI. The solution integrates seamlessly with Admin and Customer Portals, delivering secure, real-time operational intelligence with enterprise governance and scalable performance.

• Wallboard Platform Modernization & UX Enablement: Introduced a unified Wallboard experience with centralized controls for refresh intervals, branding, and color schemes. This ensures consistent dashboard behavior across environments and responsive visualizations across control rooms and personal devices.
• KPI Lifecycle, Threshold Intelligence & Operational Controls: Enabled end-to-end KPI management directly from the UI, including creation, updates, search, deletion, and threshold configuration. Intelligent thresholds support custom colors, buzzers, metric actions, and local variables, allowing faster tuning and proactive alerting.
• Dashboard Configuration & Data Integration Architecture: Delivered flexible dashboard configuration using queues and partitions for precise visibility. Migrated metadata from PostgreSQL to DynamoDB for better scalability and integrated Amazon Redshift APIs to provide real-time operational context.
• Real-Time Visualization, Performance & Scalability: Implemented time zone–aware processing for global operations and adaptive layouts across screen sizes. Leveraged ClickHouse auto-scaling and service elasticity to support 3,000+ concurrent users with sub-three-second latency, backed by high availability and disaster recovery.
• Cloud-Native DevOps, Governance & Enablement: Standardized environments using Infrastructure as Code and CI/CD pipelines across Dev, QA, and Production. Secured access with AWS WAF and IP controls, monitored workloads with CloudWatch, and enabled audit logging. Provided QA, UAT, documentation, and knowledge transfer for independent operations.

Real-time visibility, operational speed, and enterprise scalability

Our implementation delivered measurable business and technical value.

• 40% increase in operational visibility through real-time dashboards, enabling teams to continuously monitor performance and respond proactively to issues.
• Reduced dashboard latency through optimized data pipelines and scalable architecture, ensuring faster and more responsive insights for decision-making.
• 46% faster KPI and threshold configuration enabled by automated lifecycle management and orchestration, minimizing manual effort and improving efficiency.
• Faster incident response through real-time thresholds and alerts, allowing quicker identification and resolution of operational issues.
• Enterprise scalability is supported by auto-scaling infrastructure, ensuring consistent performance for thousands of concurrent users.
• Strengthened security and governance with AWS WAF, audit logging, and least-privilege access controls, ensuring compliance and operational integrity.

As an AWS Premier Tier Partner, we help enterprises turn real-time operational data into secure and scalable platforms by converting PoCs into production-grade, AWS-native solutions with built-in governance and performance. By modernizing the wallboard into an enterprise platform, zeb delivered faster visibility, stronger controls, and a foundation built to scale globally.

Contact us today to accelerate your real-time operations transformation.