zeb wins AWS Rising Star Partner of the Year – Consulting Award

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zeb Wins AWS Rising Star Partner of the Year – Consulting Award
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Gen AI powered service desk super augmentation

Save 40% cost yearly right after implementation
GET IN TOUCH

Gen AI powered service desk super augmentation

Save 40% cost yearly right after implementation
GET IN TOUCH

Built with

aws-logo
databricks-logo

Integrates with

salesforce
teams-logo
ServiceNow-Logo
Atlassian-logo

What SuperDesk Delivers

Meeting you at your Service Desk
SuperDesk meets you where you are whether its ServiceNow, Jira, ZenDesk and more. Integrate with your existing platforms to get increased ROI from the services you're already using.
Customer service assistance
Integrate SuperDesk into your customer facing workflows to act as a sales assistant providing better support to potential leads or as a customer service representative (CSR) in customer servicing workflows to surface updates and product support from various systems
Support workflow automation
Kick off several complex support and IT service desk workflows from SuperDesk with our no touch automation capabilities including software license provisioning, Microsoft 365 support, application support and more. Utilize SuperDesk to upskill L1 and L2 support and provide increased 24/7 coverage without increasing operational overhead.
Platform agnostic integratability
SuperDesk is built on top of platforms you're already using like AWS and Databricks and integrates with existing databases and applications in your ecosystem.
Incident management automation
Automate your entire Incident Management process with SuperDesk right from intake to triage to Service Desk centric resolution.
Knowledgebase augmentation
Realtime updates to your knowledgebase while incidents are being triaged and closed to ensure your knowledgebase is being kept up to date.

All-in-One Bot for Diverse Domains

IT/Technology
Retail/CPG
Financial Services
Industrial
Marketing
Healthcare & Life Sciences
Energy
Travel & Hospitality
SuperDesk enables IT teams within organizations as well as tech companies to offer 24/7 product and application support, IT service desk automation and boost overall responsiveness and customer/employee satisfaction.
  • Incident Creation and Smart Triage
  • AI-assisted Product Support
  • Email Interception and Smart Triage
  • Product Support AI Chatbot
SuperDesk is your first in line customer service assistant assisting both leads and customers with native integrations to your website as well as platforms like Salesforce, Zendesk and FreshDesk.
  • Customer Service AI Chatbot
  • Lead Interaction Chatbot
  • Email Interception and Smart Triage
  • Order Fulfilment Automation
SuperDesk works with back office teams and customer service teams for rapid incident resolution, back office AR/AP interaction automation and customer facing AI chatbot capabilities.
  • Back Office AI Assist
  • Customer Facing Resolution Chatbot
  • Incident Creation and Smart Triage
  • Email Interception and Smart Triage
SuperDesk integrates with your supply chain ecosystem to deliver efficiencies and responsiveness to operational users and end customers.
  • AR/AP AI Assist
  • Sales Agent AI Assist
  • Incident Creation and Smart Triage
  • Email Interception and Smart Triage
SuperDesk works with marketing teams to enable better lead and customer insights with integratability on platforms like Salesforce while also providing realtime product and services info to customers across an omni-channel model.
  • Customer Service AI Chatbot
  • Lead Interaction Chatbot
  • AI-assisted Order/Product Support
  • Marketing Team facing AI Assist
SuperDesk can integrate with patient portals, internal customer service applications for claims processing and test results, as well as expedite responsiveness.
  • Patient Facing AI Chatbot
  • Health/Frontline Worker AI Assist
  • Back Office Claims AI Assist
  • Email Interception and Smart Triage
SuperDesk integrates with your utilities ecosystem to deliver efficiencies and responsiveness to operational users and end customers.
  • Customer Facing Inquiry Chatbot
  • Pay My Bill Chatbot
  • Email Interception and Smart Triage
  • Back Office AI Assist
SuperDesk elevates every travel experience by providing exceptional customer support through a unified and user-friendly platform. From handling booking inquiries to managing last-minute changes, seamlessly equip your team with customer context and booking history.
  • Customer Facing Booking Chatbot
  • Customer Facing Inquiry Chatbot
  • Email Interception and Smart Triage
  • Back Office AI Assist

Use Cases

Password Reset

Experience seamless, secure password resets through simple conversational flow coupled with robust identity validation checks, enhancing user satisfaction with zero helpdesk intervention

Software Provisioning

Simplify and expedite software provisioning through conversational flow, enabling users to submit access requests, and automating approval processes based on specific organizational models. This results in timely provisioning of software access, improved security, and optimized license costs.

AI-Driven Knowledge Base Management

Proactively enhance and fine-tune knowledge articles using resolved incidents, logs, and feedback to close the knowledge gap. By harnessing self-directed AI learning, SuperDesk creates content faster and refines it iteratively, ultimately delivering customized solutions and eliminating the frustration of inadequate knowledge bases.

Email Interception & Management

Intercept your emails or other requests from different platforms and categorize them effectively. By using intelligent email parsing, identify user intent and deliver relevant information, thus enhancing the self-service experience and freeing up your executives to provide support at scale. This results in faster response times and an enhanced employee experience.

Proactive Outage Management

Direct agents during critical P1 & P2 incidents by seamlessly integrating updates from all-hands and war-room chat, reflecting them in affected incidents, creating Jira stories based on the action items, and proactively informing users of ongoing outages while eliminating duplicate incidents.

AI-Powered Knowledge Assist

Support users and agents with AI-powered knowledge assistance, featuring intelligent content suggestions, auto-populated response templates, and real-time knowledge enrichment to improve support efficiency and resolution accuracy.

Smart Triaging

Optimize issue triaging with smart automation that analyzes and categorizes incoming issues, assigns priorities, and routes them to the appropriate teams or individuals to improve response times and ensure swift resolution of critical incidents.

Frequently Asked Questions

How does SuperDesk ensure a scalable solution for different business scales?

SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. Our platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring our tailored solutions across various industries and organizational sizes.

Leveraging advanced AI-driven automation and integration capabilities, SuperDesk dramatically transforms service experiences by optimizing response times and enhancing service quality. Our approach focuses on automating routine tasks to allocate your expert resources to strategic areas, fostering innovation and delivering unparalleled service experiences. Engage with us to see how your organization can benefit from enhanced operational efficiency and customer satisfaction.

SuperDesk prides itself on its superior integratability, offering seamless connections with a wide array of workplace platforms, including but not limited to ServiceNow, Jira, and MS Teams, as well as bespoke integrations tailored to your unique ecosystem. Our platform ensures uninterrupted data flows and maximizes operational synergy across your organization. Let’s initiate a conversation on how SuperDesk can streamline your IT infrastructure.

Our IT Service Desk automation is a comprehensive solution designed to tackle an extensive array of tasks – from ticket management and auto-routing to password resets, and beyond. SuperDesk empowers your IT teams with tools for asset management, proactive monitoring, and insightful reporting, thereby enhancing your IT operations’ efficiency and reliability. Explore with us the diverse capabilities of SuperDesk’s IT Service Desk automation.

SuperDesk’s Customer Service Desk automation redefines client engagement by automating a broad spectrum of tasks including, but not limited to, ticket management, providing answers to common inquiries, updating order statuses, scheduling, and collecting feedback. By streamlining these operations, SuperDesk not only improves response accuracy but also personalizes the customer experience. Connect with us to discover how SuperDesk can transform your customer service landscape.

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