Deliver Human-Like Conversations with Amazon Nova Sonic and Amazon Connect
zeb brings the first production-ready Virtual AI Agent to Amazon Connect — enabling natural conversations, faster response times, and always-on customer support.
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From Calls to Conversations
- zeb integrates Amazon Nova Sonic voice AI inside Amazon Connect to deliver measurable results:
- Delight Customers Natural, human-like voice conversations 24/7
- Cut Costs Automate Tier-1 support and reduce after-hours staffing needs
- Boost Productivity Free agents to focus on complex, high-value cases
- Accelerate Service Real-time workflows update CRM, billing, and account data instantly
- Always-On Support Continuous coverage for customer calls without downtime
AI in Action
- Already enabling organizations to:
- Automate 24/7 Tier-1 customer support
- Deliver secure account and billing updates in real time
- Provide natural AI-driven order intake and refund processing
- Run proactive outbound campaigns at scale
- Offer a virtual front desk and appointment scheduling
- Generate post-call summaries directly into CRM
Why This Matters
- Today’s contact centers are stuck with:
Long wait times and robotic IVRs that frustrate customers
Burned-out agents handling basic inquiries instead of complex cases
Customer expectations for faster, natural, always-available service
Rising Tier-1 support costs for repetitive, low-value calls
- With zeb, Amazon Connect + Nova Sonic transforms call centers into conversation-driven experiences customers love.
Why zeb
- First-to-market with a production-ready Nova Sonic AI Agent on Amazon Connect.
- Trusted AWS Premier Partner with deep expertise in contact center transformation.
- Proven deployments delivering cost savings and CX improvements.
- Enterprise-grade security across billing, account, and customer data workflows.
Ready to see what AI conversations can do for your customer experience?