How we modernized customer support for a leading e-commerce fashion brand

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We built a strong solution around Agentforce to unify communications, automate routine interactions, and improve team efficiency.

Real-Time Support Enablement
We introduced real-time communication through Agentforce, enabling agents to instantly connect with customers for quicker issue resolution.

Unified Multichannel Interface
All customer conversations—email, chat, and social media—were funneled into a centralized view, eliminating the need to switch between platforms and reducing message delays.

Automated Query Resolution
Intelligent automation handled common inquiries, freeing agents to address more complex issues and cutting down average response times drastically.

Role-Based Training Programs
We rolled out tailored training to improve agent proficiency with tools and ensure smooth adoption of the new workflows.

Benefits: Rapid responses, happier customers, and smarter support

• 90% faster response times, reducing average response from 2 hours to just 15 minutes.
• 25% enhanced in customer satisfaction, driven by consistent, multichannel support experiences.
• 42% improvement in first contact resolution, thanks to streamlined workflows and automation.
• 40% increase in agent productivity, with more queries handled without expanding the team.

Modernize your customer support with intelligent automation

Are fragmented platforms and delayed replies holding back your customer experience? Discover how our real-time automation and multichannel support solutions can help.

Contact us today to get started.