Amazon Connect: Revolutionize customer service with AI

Reimagine your contact center with Amazon Connect and intelligent AI
What can we do for you?
Advanced Voice Interactions
Seamless Omnichannel Support
AI-Powered Insights
Optimized Agent Hub
Transform customer experience with zeb
Intelligent IVR Experiences
Enhance caller engagement with AI-driven IVR that understands natural speech, delivers personalized responses, and accesses backend data instantly for faster, more human-like interactions.
Smarter Agent Assistance with Amazon Q
Provide real-time insights and response suggestions, with instant access to customer context from integrated platforms like Salesforce - enhancing agent efficiency with upsell recommendations and optimized workflows.
Unified Agent Workspace
Achieve a 360° customer view with case management and Amazon Q recommendations to ensure accurate responses and reduce call times. Provide seamless support through omnichannel integration and guided workflows for efficient scaling.
AI to Live Agent Handoff
Enable smooth handoffs to live agents with contextual briefings and guided steps, accelerating response times and enhancing customer satisfaction through seamless, end-to-end interactions.
Native AWS integrations






Other platform integrations
CRM Platforms
Empower your customer service team with real-time insights and smarter automation
- Deliver consistent support across all communication channels, enriched with AI-driven insights and automation.
- Reduce wait times and increase resolution speed by routing calls dynamically based on customer needs and context.
- Streamline outbound communications for promotions, reminders, and updates with intelligent automation.
- Use real-time forecasting and availability management to minimize delays and better allocate resources.
- Improve the transition from automated bots to live agents with relevant context and guided workflows, resulting in smoother conversations and higher satisfaction.
- Replace expensive, legacy infrastructure with a cost-effective, cloud-native solution that requires minimal maintenance and scales with your business.
- Reduce agent dependency by automating routine tasks and handling basic inquiries with AI agents. Free up live agents to focus on complex issues, improving overall efficiency.