Transform Customer Support with Amazon Connect & AI

Reimagine your contact center with Amazon Connect and intelligent AI

Enhance agent performance with real-time insights, smart routing, and unified platform integration through Amazon Connect. Leverage Amazon Q for live agent support, Lex for conversational bots, Polly for natural voice—along with sentiment analysis, transcripts, and monitoring.

What can we do for you?

Advanced Voice Interactions

Empower agents with Amazon Connect’s advanced call handling, live monitoring, voicemail, recordings, and conference call support for efficient conversation management.

Seamless Omnichannel Support

Unify SMS, chat, and email interactions in a single platform, streamlining customer engagement, managing bulk email campaigns, and centralizing task and case management.

AI-Powered Insights

Leverage Amazon Q’s AI assistant to deliver real-time sentiment analysis, actionable suggestions, and personalized recommendations, enhancing customer understanding and support effectiveness.

Optimized Agent Hub

Provide a unified agent workspace with customizable customer profiles, screen recording, and sharing features. Enable built-in performance evaluation for continuous improvement.

Transform customer experience with zeb

Intelligent IVR Experiences

Enhance caller engagement with AI-driven IVR that understands natural speech, delivers personalized responses, and accesses backend data instantly for faster, more human-like interactions.

Smarter Agent Assistance with Amazon Q

Provide real-time insights and response suggestions, with instant access to customer context from integrated platforms like Salesforce - enhancing agent efficiency with upsell recommendations and optimized workflows.

Unified Agent Workspace

Achieve a 360° customer view with case management and Amazon Q recommendations to ensure accurate responses and reduce call times. Provide seamless support through omnichannel integration and guided workflows for efficient scaling.

AI to Live Agent Handoff

Enable smooth handoffs to live agents with contextual briefings and guided steps, accelerating response times and enhancing customer satisfaction through seamless, end-to-end interactions.

Native AWS integrations

Leverage powerful AWS tools like Bedrock, Lambda, Polly, S3, and QuickSight to optimize your contact center operations with AI-driven solutions. Seamlessly integrate these services for enhanced scalability, performance, and secure data handling.

Other CRM/CSM platform integrations

Empower your customer service team with real-time insights and smarter automation

Deliver consistent support across all communication channels, enriched with AI-driven insights and automation.
Reduce wait times and increase resolution speed by routing calls dynamically based on customer needs and context.
Streamline outbound communications for promotions, reminders, and updates with intelligent automation.
Use real-time forecasting and availability management to minimize delays and better allocate resources.
Improve the transition from automated bots to live agents with relevant context and guided workflows, resulting in smoother conversations and higher satisfaction.
Replace expensive, legacy infrastructure with a cost-effective, cloud-native solution that requires minimal maintenance and scales with your business.
Reduce agent dependency by automating routine tasks and handling basic inquiries with AI agents. Free up live agents to focus on complex issues, improving overall efficiency.

Amazon Connect: Revolutionize customer service with AI