How We Delivered Immersive User Experience To Tile Distributors With Our Enterprise Mobility Solutions

Challenge: Lack of tile visualization hindered their business growth & outreach

Our client brings together a group of tile distributors in an offline presence. As they followed traditional tile selection processes, their customers faced difficulties in mix-matching tiles for a realistic preview in their spaces. This resulted in reluctance to make purchases, impacting sales and revenue of the business.

Additionally, their legacy website was just a product catalogue and did not support integration of AR features & Geolocation services. It also demanded regular upgrades and performance tuning, leading to business downtime and additional licensing costs. They wanted to effectively bridge the gap between physical stores and online channels through a mobile application.

To address these challenges, the client aimed to introduce a unified mobile application which enables users to,

• Visualize tile previews in their space
• Enable scanning & determine accurate measurements
• Find nearby tile stores

Solution: Delivering an intuitive mobile application with responsive and agile architecture

Our team analyzed the client’s needs and outlined a strategic user flow to build a custom mobile application from square one. We implemented the right AR framework and designed visuals aligned to their brand guidelines. With our technical prowess and business acumen, we delivered an intuitive and immersive mobile application which is scalable, feature-packed, and responsive.

User-friendly login system

We enabled social media logins through OTP and emails for seamless user experience & login in the mobile application.

Immersive tile selection process

The manual design-layout process was transformed with AR visualization, scanner, and ruler. So that users can accurately measure and access spatial data, and preview tile designs in their space. Users can customize tile designs with a wide selection of patterns, colors, and materials based on their choices. We incorporated easy cart additions, favorites pinning, and social media sharing.

Hassle-free checkout process

The checkout process was streamlined with automated workflows, also we included multiple payment options, promo codes, occasional codes and discount coupons based on quantity of purchases.

Effortless order tracking

The real-time order tracking and push notifications updated users with their order status. We Integrated geolocation services to find nearby tile stores, that provided convenient physical purchases.

Streamlined customer service & support

Developed AI chatbots in the application to provide customer service & support where users can raise tickets for enquiries, complaints, return and refund requests. They can also update reviews and ratings based on their experiences.

Overall, we incorporated the following features to enhance the user experience and drive business growth.

• Augmented reality (AR) feature provides accurate measurements of the space & allows to mix-match tiles for realistic preview in their surroundings.
• Tile customization enables users to create custom designs based on individual preferences.
• Real-time order tracking establishes connections between delivery partners & users, enabling seamless monitoring of order progress.
• Geolocation services help users easily locate nearby tile stores.

Benefits: Unlocking business potential with enterprise mobility solutions

• AR visualization lets users design and preview tiles in their space, expediating the purchases.
  67% Increase in customer engagement rate
• AR ruler & scanner reduces the manual interventions and automated design-layout process saving time & resources.
  53% Reduction in time & resources
• Simplified order placement and real-time tracking enhanced customer satisfaction leading to positive reviews which increase their brand identity.
  49% Increase in brand reputation

Ready to deliver a future-proof immersive experience for your customers partner with us

Elevate your tile shopping now with our AR-powered app, developed for hassle-free purchases. Visualize, customize, and order tiles effortlessly through an immersive journey. Unleash your business potential – partner with us today.