How we enhanced 32% customer engagement through unified data platforms with Databricks

Challenge: Data silos hindered customer journey understanding and strategic decision-making

Our client struggled with navigating data silos across lead acquisition, customer conversion, and marketing campaigns. This fragmentation hindered their ability to comprehend customer journeys and preferences, resulting in suboptimal campaign targeting and limited insights for strategic decision-making.

Solution: Transforming customer insights and campaign efficiency with unified data integration

Our team leveraged Databricks to build a unified Customer Data Platform to overcome data silos, enabling enhanced decision-making and personalized marketing campaigns through scalable Serverless SQL integration.

• Unified lead and customer data integration: We streamlined the process by consolidating disparate datasets into a single system, facilitating seamless tracking of lead acquisition to customer conversion journeys.
• On time data for personalized campaigns: Leveraging DLT, we ensured timely data delivery with comprehensive insights to run personalized campaigns based on customer preferences and behaviors.
• Holistic insights for decision-making: We created a consolidated view by integrating data from various sources such as customer profiles, agreements, and loyalty programs to build optimized strategies.
• Integrated campaign results: By integrating with the marketing system, we provided access to campaign data and results. This allowed correlation with existing customer profiles for tailored experiences and recommendations, driving long-term loyalty.

Benefits: 40% Streamlined data platforms and 28% increased personalized campaign effectiveness

Our team of experts employed cutting-edge technologies within the Databricks ecosystem to transform data management and customer engagement.

• Implemented customer 360 to consolidate overall customer information, boosting 32% engagement through integrated 28% personalized campaign results.
• Unified customer, lead, and marketing data platform, significantly 40% reducing data discrepancies.
• Leveraged Databricks to pinpoint optimal times and channels for promotions, tailored to individual customer history and purchase patterns.

Ready to revolutionize your customer data management and increase engagement?

Whether you’re grappling with data silos or seeking to enhance personalized marketing, we’ve the expertise to address your challenges effectively. Our team is committed to understanding your unique requirements and delivering customized solutions that drive customer engagement and business growth.

Partner with us to harness the power of Databricks and unlock enhanced insights for personalized campaigns.