How we reduced operational overhead by 46% with a modular and scalable customer portal solution

Challenges – Building a new customer portal for internal use

The client required a robust and intuitive customer portal that could streamline the way their internal teams log in, access, and manage critical customer data. Their existing systems lacked the flexibility and capacity to meet their specific operational needs. So, they sought an expert team to develop a tailored solution aligned with their unique business processes and user roles.

Persona-specific customer portal – tailored to internal user groups

The portal needed to be tailored for different internal user groups, such as sales teams, customer support, and management. Each group required specific functionality and access to customer data. Additionally, the portal had to support both API-based (headless) and UI-based interfaces for seamless integration with other internal systems.

Challenges with monolithic architecture in prior systems

The client sought to avoid the rigidity of monolithic architectures, which could make future updates and scaling difficult. They needed a flexible, scalable solution to support ongoing enhancements without the limitations of rigid systems.

Container orchestration and scalability needs

Given the scale and complexity of data management requirements, efficient container orchestration was necessary. Traditional methods, like Docker Compose, couldn’t meet the scalability needs, especially with the expected increase in data volume and user activity.

Need for continuous deployment and high availability

The client also needed continuous access to customer data with minimal downtime. High availability was essential for internal users, and the development process required streamlined deployment to roll out new features smoothly.

Solution – Developing a modular and scalable customer portal

Our expert team implemented a comprehensive application and infrastructure strategy tailored to the specific needs for internal user access to customer data.

Microservices architecture for flexibility and scalability

We implemented a microservices-based architecture to create modular services that could be independently developed, deployed, and maintained. This allowed the client to scale and update specific components without impacting the entire system.

Kubernetes implementation (Amazon EKS)

We deployed Kubernetes (K8s) using Amazon EKS to handle the container orchestration. This provided auto-scaling capabilities and high availability, ensuring the portal could easily manage fluctuating user demands while maintaining optimal performance.

GitOps & Flux CD for continuous deployment

To minimize downtime and streamline updates, we utilized GitOps principles with GitLab as the central source of truth and Flux CD for continuous automated deployments, making it easier to roll out updates and new features without any disruptions.

Infrastructure-as-Code (IaC)

We implemented AWS CloudFormation for IaC, allowing for consistent, repeatable deployments of the portal’s infrastructure, reducing manual intervention and human error.

Enhanced security & observability

To protect sensitive customer data, we integrated advanced security measures using AWS services like Amazon RDS Proxy, AWS Secrets Manager, Amazon Cognito, and AWS Certificate Manager. Continuous monitoring was established through Amazon CloudWatch, ensuring the portal’s performance was closely monitored for potential anomalies.

Benefits – 46% reduction in operational overhead

Enhanced user experience

The microservices architecture and responsive design created a smooth, efficient experience for internal users, improving data management processes and overall satisfaction.

Cost optimization

With cloud-native solutions and on-demand scaling, the client optimized costs while ensuring efficient resource utilization.

Scalability & flexibility

Amazon EKS provided effortless scalability, allowing the portal to handle varying workloads and support future growth as data and user base expand.

Faster deployment and reduced downtime

Automated deployments using GitOps and Flux CD reduced downtime, enabling quicker updates and new feature rollouts without disruptions.

Robust security and compliance

Our advanced AWS security integration ensured the portal met compliance standards and protected customer data, reinforcing trust in the platform.

Ready to transform your internal systems with a future-proof solution?

Our collaboration with Go Global resulted in a future-ready customer portal application that significantly enhances internal data access and management capabilities. This cloud-native solution has positioned Go Global for sustained growth and operational efficiency, ensuring that their internal teams can effectively support their customers.

Modernize your internal systems and streamline data access with us. Contact us today to learn how we can tailor a solution to meet your business needs.