Customer Service Management (CSM)
Improve customer satisfaction with ServiceNow’s Customer Service Management (CSM) suite, supported by our team of implementation experts. We analyze existing challenges to deliver seamless solutions that streamline processes and elevate customer satisfaction.
Elevate customer satisfaction with ServiceNow Customer Service Management (CSM)
At zeb, we have implemented ServiceNow’s CSM suite to significantly reduce customer-related issues and ensure timely problem resolution. This powerful system enhances the support experience for our clients and optimizes service processes.
What can we do for you?
Seamless Integration with Top Platforms
Integrate ServiceNow CSM effortlessly with leading customer service platforms like Salesforce and HubSpot for centralized customer support management.
Customer Self-Service Porta
Implement a sophisticated self-service portal with elegant UX/UI, reducing support tickets and enhancing user interactions.
Service Performance Analytics
Harness detailed analytics to continuously improve service delivery. Identify patterns and trends to predict potential issues and proactively address them.
Efficient Customer Onboarding
Deliver a seamless onboarding experience using ServiceNow CSM. Configure guided setups to establish a strong foundation for successful partnerships.
What sets us apart?
Tickets Analysis and Automation
Meticulously analyze customer tickets by priority and provide actionable insights for process automation using our specialized app, zeb Pulse. Streamline operations to enhance service efficiency with detailed reports.
Feedback and Continuous Improvement
Regularly seek customer feedback to gauge satisfaction levels and identify improvement areas. Use insights to exceed customer expectations and enhance service quality.
Certified Expertise
Benefit from our team of nearly 15+ certified experts in the ServiceNow CSM platform, ensuring high-quality and tailored solutions for your business needs.