IT Operations Management (ITOM)

Revolutionize your IT operations with our ServiceNow ITOM solutions

Redefine your IT operations by assessing your Configuration Management Database (CMDB) with our exclusive CMDB Health Scans. These scans are pivotal in optimizing the accuracy and efficiency of your CMDB. Partnering with us for ITOM implementation ensures a streamlined process meticulously aligned with ServiceNow’s best practices, enabling a seamless, proactive, and error-resilient integration of IT assets that powers a responsive and future-ready technological environment.

List of applications

CMDB

Discovery

ServiceGraph Connectors

Service Mapping

Event Management

Agent Client Collector

Orchestration

What can we do for you?

Greenfield Implementation

Leverage our expertise to align your IT Operations setup within ServiceNow with your business goals. Begin with our in-depth workshops, capture real-time infrastructure inventories through ServiceNow applications, and visualize service topologies with precision.

Infrastructure Inventory Management

Automate asset discovery and inventory management using ServiceNow solutions, keeping your CMDB current and precise with our expertise in ServiceNow ITOM. We further equip your infrastructure team with targeted training, ensuring mastery in managing assets seamlessly within ServiceNow.

CMDB Assessment

Gain in-depth insights of your CMDB through our CMDB Health Scans with over 40+ check definitions, examining strengths and pinpointing areas for enhancement in line with CSDM standards and your business vision.

Enhanced Monitoring

Achieve real-time IT landscape insights and intricate dependency details with our deep experience from 10+ previous implementations. Streamline incident response with precision-targeted alerts that prioritize critical issues for optimal IT operational efficiency.

Service-Aware Infrastructure

Implement the ServiceMapping Framework to get real-time mapping of IT assets and their dependencies for informed impact analysis, effectively identifying and managing potential risks.

What sets us apart?

Certified Experts

Harness the expertise of ITOM-certified professionals to provide unparalleled service quality. Our team is ready to design and implement solutions tailored to our clients’ specific needs, ensuring a seamless and effective ServiceNow ITOM experience.

Rapid CMDB Implementation

Accelerate your CMDB's accuracy with over 40+ meticulous check definitions and governance policies. Effectively utilize, manage, and maintain a healthy CMDB across your ServiceNow platform.

Rapid Prototyping and Visualization

Collaborate closely with stakeholders to swiftly prototype and visualize tailored solutions. Benefit from zeb's 15+ years of ServiceNow expertise, ensuring a precise fit to your unique needs and goals based on our experience with 30+ implementations.