For most organizations, setting up a customer service management (CSM) platform is a time-intensive process, requiring weeks or even months of configuration, testing, and iteration. And during this time, customers may face delays, agents struggle with inefficiencies, and support operations remain suboptimal.
zeb’s CSM lightning implementation is designed to accelerate your time-to-value. Built on ServiceNow, it delivers a near out-of-the-box CSM experience preconfigured with the core components needed to stand up a fully operational support desk in record time.
Whether you’re rolling out customer support for the first time or upgrading a legacy system, this solution gives you a head start without compromising flexibility, scalability, or quality.
Everything your team needs to launch a seamless, branded, and efficient customer support experience out of the box.
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Ready-to-Use Case Management
Pre-configured forms, categories, SLAs, and notifications so you can handle customer issues from day one without any setup delays.
Configurable Agent Workspace
A user-friendly interface that includes configurable landing pages and list views for easy tracking, triage, and resolution of customer cases.
Pre-built Customer Service Portal
Offer a branded experience for your customers with a pre-built portal that reflects your organization’s identity and ensures ease of use.
Prebuilt Workflows
Automate customer support tasks like case assignment, routing, and status updates with predesigned workflows that follow industry best practices.
Seamless Data Migration
Migrate your existing knowledge articles, attachments, case records, and category structures into the new platform using a predefined framework, now including the seamless transfer of customer and company details.
Why lightning implementation?
Long deployment cycles can slow down customer engagement and weaken service outcomes. But with zeb’s CSM lightning implementation, your business can benefit from:
- Rapid time-to-value: Launch in days, not months.
- Lower implementation costs: Fewer billable hours, more impact.
- Standardized excellence: Built-in best practices and industry-aligned configurations.
- Scalable foundations: A ready base for future enhancements, integrations, and workflow expansion.
Whether you’re setting up a new support function or modernizing an old one, lightning implementation is your fast lane to efficient, high-impact customer service.
Ready to transform your support operations?
Reach out at sales@zeb.co and discover how the CSM lightning implementation can elevate your customer service, in just one week.
+1 732 737 9188
sales@zeb.co