ServiceNow Tokyo Release for ITOM

As businesses continue to expand their digital footprint, the importance of efficient IT operations management (ITOM) cannot be overstated. Keeping pace with rapidly evolving technology, IT teams must ensure that systems and applications run smoothly and securely, and that data is available when and where it’s needed. That’s where ServiceNow comes in, offering a comprehensive solution for managing IT operations.

And now, with the release of ServiceNow Tokyo, ITOM professionals have even more powerful tools at their disposal. Packed with a range of innovative features, this new release promises to simplify IT operations management and accelerate business outcomes. In this blog post, we will take a closer look at the new features of ServiceNow Tokyo and explore how they can help your organization stay ahead of the game in the ever-changing world of ITOM. Whether you’re a seasoned IT professional or just starting out, this post is a must-read for anyone looking to optimize their IT operations.

Read more and make ServiceNow ITOM and CMDB part of your organization’s success story today.

An Overview

Step forward from Underperforming IT Operations Management
Strategize Ahead: Investing in ServiceNow ITOM and CMDB is Crucial for Strategic Growth

Step Forward from Underperforming IT Operations Management

It is necessary for IT operations management to be effective in order for systems and applications to run smoothly and securely. Unfortunately, there are common issues that can occur when proper management isn’t in place such as:

Unplanned downtime
Costly attempts to manually troubleshoot issues
Poor management of data resources
Difficulty in diagnosing issues quickly

Trying to manually troubleshoot these issues can also be costly and time-consuming, as well as tedious. Additionally, poor management of data resources can negatively affect operations, while diagnosing issues quickly can be challenging without the right tools or expertise.

Strategize Ahead: Investing in ServiceNow ITOM and CMDB is Crucial for Stable Growth

Investing in ServiceNow ITOM (IT Operations Management) and CMDB (Configuration Management Database) will help you remain compliant with industry standards. It also provides a comprehensive approach to managing the configuration of your IT assets and services management. Changes are accurately tracked and recorded, ensuring precision.

Read on to discover more about how the Tokyo Release of ITOM and CMDB can help keep you better informed and prepared:

Fast-Paced Root Cause Analysis

Let’s assume a business user is trying to access a web-based application but it seems to be down. The operator uses the Service Operation Workspace to trace the source of the alert and determine that an incorrect configuration setting caused the disruption. The agent then creates an incident to address the problem and keeps the user informed of the situation. The SRE establishes a policy, so the same error is prevented in the future. Agents can then manage any related incidents, keeping users informed of the situation. Plus, SREs can set policies to prevent similar errors from occurring in the future.

Thorough Monitoring & Disclosure of Health Log

When it comes to monitoring system health and the services it may affect, you no longer have to be limited to a passive approach. With Health Log Analytics, customers can now query aggregate data in real-time to gain a higher order view from third party tools like Elasticsearch. Through robust visualizations such as reports, dashboards, and trend reports, you can easily observe patterns, pinpoint issues in service contexts, and quickly make more informed decisions to save time and effort.

Heighten Cloud Visibility

You are a company utilizing a multi-cloud strategy. You can access detailed reports that give them insight into resources allocated to each provider, view cost estimates for cloud migration, and use the AWS Service Graph and Terraform connectors to quickly identify and deploy necessary cloud services.
Additionally, you can filter reports on metadata including platform, region, and account, and track cloud resource usage with aggregate counts and error logs.

Plus, harness the Cloud Migration Assessment tool to accurately estimate costs of system transfer to the cloud, and similarly gain speed with the updated AWS Service Graph and Terraform connectors.

Faster CMDB Attestation with Smart Detection

Unlock the potential of your CMDB, reduce workloads and remain compliant with industry regulations with the smart detection wizard. Automatically attest newly discovered CIs (configuration items) related to PCI (payment card industry) and PII (personally identifiable information) in your CMDB, saving time and labor costs while staying ahead of the curve with regular configuration item attestation.

Get the Most Out of ServiceNow ITOM and CMDB

Discover the best IT Operations Management and CMDB solutions with Zeb – your ServiceNow Solutions partner. Our in-depth knowledge and forward-thinking approach give you and your organization the speed and confidence to drive strategic growth and success. With streamlined processes and powerful AI-driven tools, let Zeb equip you with the means to stay ahead of the game and become an industry leader.

Get in touch with us today and find out how Zeb can help you take your IT operations to the next level.

Schedule a no-obligation demo with us and get your ServiceNow ITOM and CMDB systems up and running today.