Migrate from Legacy Contact Centers to Amazon Connect with zeb
Seamless migration from platforms such as Gladly, Five9, and RingCentral to Amazon Connect and bring the future of customer service to life with Amazon Nova Sonic, the world’s first production-ready generative voice AI.
Why This Matters
- Enterprises still running legacy contact centers face:
- High operating costs with limited flexibility
- Inconsistent customer experiences across channels
- Difficulty scaling to meet demand
- Complex integrations with CRM and back-office systems
- No access to advanced AI voice capabilities like Nova Sonic
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Our Migration Approach
- zeb helps enterprises modernize quickly and securely with a proven framework that ensures business continuity while preparing you for AI-powered service:
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Assessment & Planning
Evaluate your existing call center architecture and workloads -
Seamless Transition
Migrate from Gladly, Five9, and RingCentral without disruption -
Integration Enablement
Connect Amazon Connect with CRM, billing, and back-end systems -
AI Upgrade Path
Deploy Amazon Nova Sonic-powered Virtual Agents for Tier-1 automation, real-time workflows, and human-like voice interactions
Benefits of Migrating with zeb
- Lower operating costs through AWS-native scalability
- Unified customer experience with voice, chat, and SMS on a single platform
- Future-ready foundation to adopt Nova Sonic AI agents and real-time workflows
- Faster time to value with zeb’s position as the first to deliver Amazon Connect + Nova Sonic
Why zeb
- First-to-market partner with a production-ready Amazon Nova Sonic integration
- AWS-certified expertise in migrations and customer experience platforms
- Proven success migrating enterprises from legacy call centers to Amazon Connect
- End-to-end delivery from planning through to AI-powered enablement
Ready to modernize your contact center?