How we achieved 40% cost savings for a leading client with AWS powered solutions

Challenge: Delivering real-time, consistent support for growing wearable user base.

• Expanding User Base: As our client’s user base grew, so did the volume of inquiries relate to their wearable fitness devices and associated services.
• Real-Time Support Requirement: Users increasingly demanded immediate assistance when encountering issues or seeking guidance on optimizing their fitness watches’ usage.
• Consistent Support Delivery: Maintaining uniform and accurate support across diverse channels was imperative to uphold user trust and satisfaction.

As our client’s user base continued to expand, the influx of inquiries regarding their wearable fitness devices and associated services increased. Due to this challenge, users expected immediate assistance when encountering issues or seeking guidance on optimizing the usage of their fitness watches. This real-time support demand posed a significant challenge, necessitating a swift and effective response mechanism. Additionally, ensuring consistent and accurate support delivery across diverse communication channels was important to maintain user trust and satisfaction.

Upholding uniformity in support standards became crucial as the user base diversified, emphasizing the need for a well-coordinated approach to address inquiries promptly and proficiently.

Solution: Enhanced Fitness Support: Integrated Chatbot Solutions

To address these challenges, our team proposed the implementation of a customized chatbot solution integrated seamlessly into the client’s web and mobile applications. Leveraging AWS services such as EKS and Bedrock for building scalable applications, the solution included

Tech Stack

• Fitness Chatbot Development: Utilizing AWS EKS for container orchestration, we engineered a resilient chatbot capable of handling a broad spectrum of fitness-related inquiries. Employing containerized microservices facilitated seamless scalability and optimized resource allocation to meet varying user demands efficiently.
• State of the Art LLM model Usage: Leveraging the Claude model from Amazon Bedrock AI for advanced NLP algorithms, we utilized techniques like few-shot prompting to enhance chatbots understanding and response capabilities.
• Live Agent Escalation: In scenarios where the chatbot’s response proved inadequate or personalized assistance was warranted, the system seamlessly facilitated escalation to a live agent. Integration with AWS services enabled real-time communication channels for smooth handover between automated and human-assisted support.

Results Achieved

• Enhanced User Experience: Integration of the chatbot into our client’s applications significantly enriched the user experience by providing prompt access to support and information.
• Improved Efficiency: Leveraging AWS EKS for containerized applications, our client witnessed enhanced efficiency in addressing customer inquiries, leading to reduced response times and heightened productivity.
• Scalability and Reliability: AWS EKS empowered our client to seamlessly scale their chatbot infrastructure in response to fluctuating user demand while ensuring high availability and reliability.
• Handling Edge Cases with Amazon Bedrock: The use of Claude allowed the chatbots to effectively handle edge cases and unique queries, providing intelligent and contextual responses even for uncommon or complex situations, enhancing the overall robustness of the system.

Benefits

• Cost Savings: Achieved a remarkable 40% reduction in operational costs by optimizing resource utilization and implementing cost-saving measures within the cloud infrastructure.
• Streamlined Support Processes: Real-time support facilitated by the chatbot reduced the need for manual intervention, streamlining support processes and improving overall operational efficiency.

Ready to enhance your support system with Superdesk AI?

If you’re struggling to manage user inquiries about fitness-related questions, we’ve got you covered. Our team is ready to assist you with our advanced SuperDesk AI that seamlessly handles all your fitness related issues.

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