In today’s fast-paced world, businesses need to make sure their field service agents have the tools they need to be productive and offer a high-quality customer experience regardless of where they are. The problem is that traditional mobile apps and sites just aren’t up to the task. That’s why organizations around the world are turning to ServiceNow Mobile Agent a tool that provides the convenience of mobility without sacrificing any of the functionality you need.
With its ability to access cameras, location services, and more, ServiceNow Mobile Agent empowers field service agents to be productive anywhere and lets businesses save time, money, and resources as it eliminates the need for costly custom development for mobile apps.
With ServiceNow Mobile Agent, agents can triage, act, and resolve requests anytime, anywhere with an intuitive interface. Not only does it allow agents to access resources and data offline with ease but it also takes full advantage of native device capabilities like barcode scanning, GPS navigation, and collecting signatures.
Additionally, with the Tokyo Release of ServiceNow Mobile Agent, the screen is optimized for the everyday micro-moments of their jobs such as investigating and resolving service requests.
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Mobile Agent is an incredibly valuable tool for organizations that need to quickly and securely manage their mobile assets. With it, companies can enable their users to stay productive even when offline due to robust search capabilities, receive notifications for updates, and make bulk actions for rapid problem resolution.
Specifically, Mobile Agent’s secure data encryption feature keeps sensitive information from falling into the wrong hands. In addition, its robust device management capabilities like screen lock and app removal, as well as its multi-factor authentication feature ensure that your devices are secure against unauthorized access.
Mobile Agent’s flexibility also makes it perfect for any business of any size, allowing them to make quick updates without advanced coding or complex integration. Mobile Agent provides a great ROI with its speed, security, and ease of use – something larger corporations have yet to master using legacy solutions.
If your business is looking for ways to maximize productivity without sacrificing security or configuration flexibility, ServiceNow Mobile Agent should be at the top of your list.
A Range of New Features and Advancements: The Tokyo Release of ServiceNow Mobile Agent
The Tokyo Release of ServiceNow Mobile Agent offers dramatic advancements to the existing capabilities, unleashing powerful features that support the on-the-go needs of service agents and administrators. With this release, agents can now be more productive and organized than ever. Read on to learn more about how you can take advantage of these powerful new enhancements in your organization:
- Create, modify, and view records even without an internet connection with improved mobile offline support.
- Administrators can now choose the reference fields to make themselves available when offline.
- The performance of data downloads to the mobile app has been improved dramatically.
- Dig deeper with integrated mapping capability – explore all points of interest in the list view or map view.
- Enable technicians to capture visual details during service calls through videos and pictures with simultaneous uploading of multimedia files.
Secure Access to Corporate Data On-The-Go with Adaptive Authentication
Adaptive Authentication for mobile devices is being rolled out in Tokyo. This offers users a secure and convenient way of accessing corporate data without compromising security, even when they are on the go.
This technology uses contextual authentication to eliminate traditional mobile device security and vulnerability issues. Both IT teams and mobile users benefit as ServiceNow has simplified the deployment and maintenance of these devices across the network while maintaining safety standards relating to user identity.
Benefits Beyond Field Service Organizations
With ServiceNow Mobile Agent, managing your job list and staying up-to-date with client tasks can be a breeze. All you have to do is take a look at your real-time job list, and all relevant details such as Notes, Appointments, and Directions are right there with it. No more guessing or diving into multiple screens—it’s the best way to make sure tasks are completed efficiently. Give your work a major boost by leveraging ServiceNow Mobile Agent.
Nevertheless, the power of Mobile Agent is not just limited to Field Service Organizations, its benefits extend far beyond that. With features like real-time communication, ticket generation, automated workflow, and more, Mobile Agent has something to offer every sector including but not limited to Healthcare, Education, Manufacturing, Retail, Transportation, Logistics, Financial Services, and more.
Embrace the amazing capabilities of ServiceNow Mobile Agent in your industry today.
Healthcare
Provides healthcare professionals with an efficient way to manage tasks, coordinate on-call schedules, share accurate patient information, and access documents remotely.
Education
Streamlines common school activities like tracking attendance, managing student records, and grading exams, allowing educators to spend less time on administrative tasks and more time focusing on teaching.
Manufacturing
Simplifies the tracking of products from the warehouse to customers, effectively reducing the cost of production, optimizing supplier management, and improving overall workflow.
Retail
Enables retail businesses to deploy staff more effectively based on customer demand, streamline inventory management processes for better efficiency, and reduce overhead costs.
Transportation & Logistics
Can support various transportation services like booking new shipments or resolving issues while in transit with automated reports generation and task tracking.
Financial Services
Helps banks and other related institutions improve customer service by quickly responding to inquiries across multiple channels such as chatbot or email. Additionally, it helps automate common banking activities such as managing accounts and payments for improved accuracy.
In a nutshell, no matter which industry you operate in, ServiceNow Mobile Agent will revolutionize the way your field service operations are managed.
Enhance your field agents’ productivity by implementing ServiceNow Mobile Agent with zeb today. With us, you can leverage the ServiceNow capabilities and propel business growth. We provide professional consulting, implementation, and support services to ensure that you get the best experience from your Mobile Agent investment. Our experts are ready to help you make the most of Mobile Agent’s features.
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sales@zeb.co