How We Helped Client Achieve $25-35K Cost Savings Per Week With Digitized Operations?

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Wardtruck is a leading logistics and transportation company that works on importing and exporting goods. They wanted to scale their business, streamline their manual processes, automate the redundant tasks and assess their freight management accurately.

When the dockworker used the forklift to load and unload the freight, they’d manually record the details of the Pro (Excel sheet with all the details of the freight), delivery details, active door, inactive door details, and all the freight data. Most of all, everything was managed manually and handwritten in a log book. Hence, we gave them a solution where a Thor device was embedded in the forklift to record the details and manage them effectively. A software was installed in the device that’d help to maintain the data accurately, and would also make the data accessible in the field. Zeb automated the manual task and transformed its workflow with end-to-end digitalization.

We developed different applications for the dockworker and the supervisor with different UI, keeping in mind the different persona.

Solution: Persona-specific mobile application improved business efficiency

We analyzed the business use case and understood that a majority of their tasks happened in the field. The dockworker and the supervisor wore gloves in the field and wouldn’t be able to work through the screens if the widgets were too small. With the glaring sun and the gliding gloves in the field, we wanted to make it easier for them by enlarging the widgets and increasing the size of the fonts and the buttons on the screen.

To maintain the specific dimension of the freight, we ensured that the scanner gave all the details when the parcel is scanned. And to ensure every detail is stored in a single application, we connected the weighing machine so the dockworker can weigh the freight and can get the details on the Thor device itself.

We also added the Zero button to nullify before weighing and ensured the weights are accurate for every freight. To keep the communication straight and clear, we enabled text messages for the supervisor and the dockworker. When any discrepancy arises, the supervisor can message the dockworker and vice versa. The supervisor can also configure the timings based on the truck’s departure priorities.

To keep track of the dockworker, we installed auto log-offs that automatically logs off if the dockworker sits idle for a specific time.

We advanced and upgraded the app to ensure it is agile for any platform or environment. In a span of just 3 months, we were able to develop, test and deploy the app without any issues. The user experience was important to us and hence, we worked on improvements and added more features as per the client’s requirements.

• Persona-specific applications for dockworkers and the supervisor helped solve issues specifically
• Alert messages that could be sent to the supervisor from the dockworker and vice versa made communication easier
• Misload issues were easily managed due to automation and user mapping in the Pro (Excel sheet with all the details of the freight)
• The pro number was mapped from the target info with the actually completed transaction to track task completion. Tracking was easier due to pro number mapping and hence improved accuracy in shipment tasks.
• Labeling shipments with guaranteed (Safe and security ensured), freezable (for refrigerated products), and hazmat (hazardous or chemical products) helped to segregate the products accordingly for easy and safe shipment
• Enabled image attachments to resolve the damage, shortage, or excess issues
• Developed a SharePoint server to make the data accessible for all. Details like the pro number, freight code, damaged picture (up to 10 pictures), handling unit with details, the shipment type (guaranteed, freezable, hazmat) date, timings, weight, and dimension were all incorporated
• The supervisor and the dockworker were able to do bay inquiry, door inquiry, loading and unloading door inquiry easily using the application
• The pending loads were also known easily with these inquiries

Speed and accuracy are everything for logistic companies. With these digital transformation solutions, Ward was able to make huge growth and attain a leading position in the industry.

No matter whatever discrepancy you have in your business, bring it to us. Zeb can build endless opportunities with a suitable tech stack and provide feasible solutions.

With us, you can create experiences that can save time, automate the task and improve your ROI. Schedule a Call Today.