zeb wins AWS Rising Star Partner of the Year – Consulting Award
Our esteemed client, a frontrunner in the fitness technology sector, is widely recognized for their state-of-the-art wearable sports fitness watches. Committed to empowering users in their fitness endeavours, they offer a comprehensive range of features, including activity tracking, heart rate monitoring, and personalized coaching via their web applications.
40%
Cost savings
50%
Reduction in response times
45%
Increase in user Satisfaction
Industry
Fitness
Service
SuperDesk
Tech Stack
Elastic Container Service (ECS), AWS Web Application Firewall (WAF), Network Load Balancer (NLB), Application Load Balancer (ALB), Amazon Route 53, AWS CloudTrail, Amazon CloudWatch, Amazon SNS, Amazon SES, Relational Database Service (RDS), AWS Key Management Service (KMS).
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As our client’s user base continued to expand, the influx of inquiries regarding their wearable fitness devices and associated services increased. Due to this challenge, users expected immediate assistance when encountering issues or seeking guidance on optimizing the usage of their fitness watches. This real-time support demand posed a significant challenge, necessitating a swift and effective response mechanism. Additionally, ensuring consistent and accurate support delivery across diverse communication channels was important to maintain user trust and satisfaction.
Upholding uniformity in support standards became crucial as the user base diversified, emphasizing the need for a well-coordinated approach to address inquiries promptly and proficiently.
To address these challenges, our team proposed the implementation of a customized chatbot solution integrated seamlessly into the client’s web and mobile applications. Leveraging AWS services such as EKS and Bedrock for building scalable applications, the solution included
Amazon Elastic Kubernetes Service
Amazon Elastic Container Registry
Application Load Balancer
NAT gateway
Amazon Bedrock
Amazon Lex
If you’re struggling to manage user inquiries about fitness-related questions, we’ve got you covered. Our team is ready to assist you with our advanced SuperDesk AI that seamlessly handles all your fitness related issues.
Partner with us now