For the healthcare industry, precision and quality of care are paramount, and managing the details accurately is of utmost importance. With human error being an inevitable factor, relying on manual management of payment increases workflow issues and diminishes the quality of end results.
Healthcare management can utilize technology & integrations to accurately handle patient records, enable virtual bookings, ensure secure payments, & implement single sign-on (SSO), resulting in smoother operations & uninterrupted business flow.
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NextCare faced collaboration difficulties with three different external apps managing various aspects of operations that includes booking appointments, maintaining records, and processing digital payments. To overcome these challenges and achieve business efficiency, they required an all-in-one solution for both mobile and web applications with automated workflows.
Why was it important for NextCare to have digital integrations for their business problems?
NextCare used the WordPress framework to facilitate its operations. Also, they leveraged diverse third-party apps for their healthcare operations across web & mobile platforms. Unfortunately, all these apps redirected patients to their respective websites, resulting in frustration & poor UX. This decluttered patient experience reduced engagement & retention rate.
NextCare was looking for:
- A unified healthcare app for both web & mobile users
- Strong security policies that comply with HIPAA.
- Secured patient portal with SSO.
- Reliable digital payments
- User-friendly interface
Solution: A holistic healthcare app where patients can book appointments, take virtual visits, upload reports, and do much more
We kick-started by analyzing the client’s existing infrastructure & identified the areas of enhancements. Based on their existing business model, we proposed enterprise mobility solutions with appropriate tech stack to achieve their future goals.
Integrated application
- Integrated multiple third-party apps into a unified application, using middleware, to enable booking appointments, maintaining patient records, and facilitating digital payments.
- Enhanced convenience & accessibility for patients by leveraging geolocation services that allow them to easily locate the nearest healthcare facility using the “Find a clinic” feature.
- Patients can automatically book their next appointments at the nearest NextCare clinic, saving time & effort using the “Get in line” feature. Also, this feature ensures that patients never miss their scheduled periodical check-ups.
- Delivered an estimate of wait time using the “Patient waitlist count” feature to make informed decisions about their hospital visits.
- Enabled patients to schedule flexible appointments 7 days prior using the “Schedule an Appointment” feature.
Security and user authentication
- HIPAA-compliant authentication – To ensure HIPAA compliance and safeguard patients’ records & sensitive information, we actively optimized existing code and implemented robust access controls & data security measures.
- Auth0-secured Patient Portal - Introduced a user-friendly patient portal secured by Auth0, which safeguards patient information and ensures secure login & access controls. Also, with biometric authentication features, only authorized individuals can access patient records.
Reliable digital payments
- Implemented a system that enables patients to pay their pending bills through secure and reliable digital payments using the “Pay Your Bill” feature.
- Provided a seamless and consolidated payment experience for dependent’s by integrating pending bills into the parents’ or guardians’ accounts.
Unified user interface
- Enabled patients to consult doctors from the comfort of their homes through the “Been seen virtually” feature.
- Remote consultations were facilitated by integrating Amwell’s “Native video calling” feature.
Benefits: Streamlined healthcare ops & personalized patient care that drives revenue growth
With our team’s industry-specific expertise, unwavering support, and robust solutions, the client was able to bag these benefits.
- All-in-one healthcare application that offers seamless user experience.
- Patients can effortlessly identify the nearby NextCare clinic through geolocation services.
- Automated appointment bookings in the nearby NextCare clinic that elevates patient healthcare & brand engagement.
- Improved patient experience with real-time streaming of waitlist count.
- Enhanced security features that include biometric authentication, HIPAA compliance, & sensitive information management.
- Hassle-free remote consultations.
In conclusion, the implementation of our enterprise mobility solutions transformed NextCare into a leader in the healthcare industry. By prioritizing convenience, security, and personalized care, NextCare achieved increased user engagement, improved return on investment, and reduced total cost of ownership. With a holistic healthcare application that streamlines operations and delivers exceptional patient care, NextCare continues to drive revenue growth. By embracing technology and adopting a patient-centric approach, we helped NextCare optimize workflows, elevate the healthcare experience, and achieve remarkable success.
Contact us today to embark on your own journey towards enhanced patient care and business efficiency.
+1 732 737 9188
sales@zeb.co