Revolutionize Productivity with Agentic AI in ServiceNow

Every organization aims to strike the right balance between efficiency and productivity, yet employees often find themselves bogged down by repetitive, time-consuming tasks. The challenge is clear—how can businesses empower their teams to focus on high-value, strategic work while ensuring the smooth running of day-to-day operations?

Worry no more.

With Agentic AI within the ServiceNow platform, this challenge is no longer a distant goal.

Agentic AI revolutionizes productivity by automating complex tasks and empowering teams to accomplish more with less effort. Integrated into ServiceNow’s Now Platform, it combines the power of intelligent automation with human guidance. This allows businesses to streamline routine operations, minimize manual intervention, and redirect focus to high-priority initiatives. By enhancing decision-making and accelerating workflows, Agentic AI creates a more efficient and impactful work environment.

Technology designed for people

ServiceNow’s philosophy has always revolved around technology serving people. By integrating AI and other cutting-edge technologies into the Now Platform®, ServiceNow empowers individuals to focus on strategic tasks by automating repetitive processes.
Through the integration of GenAI and complementary technologies, ServiceNow has introduced AI agents that can take on a wide range of tasks across different sectors—IT, customer service, HR, procurement, software development, and more. These agents not only execute tasks autonomously but also work under human oversight, making work more impactful and meaningful.

What is Agentic AI?

Agentic AI is a significant advancement in how AI can assist people. Rather than merely supporting individuals, it allows users to manage fleets of AI agents that can perform tasks on their behalf. These AI agents work intelligently, with the capability to reason, learn, and act, all under human supervision.

The Now Platform makes this possible by providing a single, integrated environment where businesses can deploy AI agents across the entire organization. This approach not only enhances productivity but also simplifies processes, empowering employees to achieve more in less time.

Magnifying human potential with Agentic AI

Agentic AI drives transformative opportunities, reshaping industries and enabling exceptional growth. For example, in customer service, AI agents can:

Retrieve knowledge base articles.
Analyze case histories for insights.
Draft responses and summarize completed cases.

By managing these tasks autonomously, AI agents save time and enable employees to focus on higher-value activities, enhancing overall productivity and satisfaction.

ServiceNow’s Agentic AI offers powerful advantages that reimagine how work is done. Here are three key benefits of implementing ServiceNow AI agents:

Customizable AI Agents: Every business has unique needs, and with the Now Assist Skill Kit, ServiceNow allows organizations to create tailored AI agents. These agents can be equipped with specific skills to manage various workflows from start to finish, ensuring alignment with business requirements.
Complete Control: Despite the autonomous nature of Agentic AI, businesses maintain full control. Robust governance and analytics tools allow for continuous monitoring, ensuring that AI agents are performing as expected and adhering to organizational standards.
Seamless Platform Integration: ServiceNow AI agents run on a unified platform, ensuring that they integrate smoothly with existing workflows, data, and systems. This makes it easier to deploy AI agents across various departments and scale them as needed, enhancing both efficiency and security.

These benefits are amplified by the Now Platform, where AI agents operate natively and securely, handling data and workflows across the organization. With seamless integration, businesses can rely on AI agents to work across multiple functions without compromising security or performance.

The future of AI with zeb

Agentic AI presents a transformative approach to productivity, enabling organizations to achieve more with less effort. By integrating this cutting-edge technology, businesses can streamline workflows, elevate customer experiences, and empower employees to focus on high-value initiatives.

Explore how zeb can help you harness the power of Agentic AI within the ServiceNow platform to drive operational excellence. Together, let’s redefine the future of work and maximize your organization’s full potential.